Frequently Asked Questions

Email your question(s) to russ@itdesktop.co.nz for adding to FAQ.

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  1. Cannot download exe files?

  Internet Explorer Tools menu > Internet Options > Advanced tab, you have the check marks taken out of 'Enable install on demand' or 'Allow software to run or install'.
  
  

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  2. Not a valid Win32 application

  Often this error message will be similar to the below error message.
  
  C:\Program Files\myprogram\program.exe is not a valid Win32 application.
  
  Possible Cause:
  File is corrupt.
  If the file you're attempting to run is corrupt, Windows will be unable to execute the file properly and will generate this error message.
  
  If you downloaded the file, delete the file and try downloading and running it again. It's possible during the download that the file became corrupted.
  
  Finally, if the second download does not work, it is possible we mistakenly uploaded a corrupt version of the file. Let us know of the file and we will check it's condition.
  

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  3. How to disable 'Open File - Security Warning' when running downloaded files?

  1. Run gpedit.msc
  2. Go to Local Computer Policy >
  3. User Configuration >
  4. Administrative Templates >
  5. Windows Components >
  6. Attachment Manager.
  7. Enable 'Default risk level for file attachments'
  8. Enable 'Inclusion list for low risk file types'
  9. Add '.exe' to list of file extensions that you want to open without triggering message.
  
  Note: This action compromises your system security.
  
  

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  4. The demo movie won't play properly...

  (or won't play optimally)
  A common problem when an end user watches a video stream is the exact codec is not present and properly installed on the user's machine.
  A codec encodes and/or decodes a digital data stream or signal. Download a pre-assembled set of commonly used codecs from our Trial Downloads page.
  

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  5. When trying to install an exe file I get the message 'Cannot create Output File'.

  The Winzip Self-Extractor provides a default 'Unzip To folder'. On your computer (particuarly with Vista) this folder may be write protected. Click the Browse button and select another location on your C drive for unzip to.
  
  

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  6. I can't do my things with Vista - HELP...

  User Account Control (UAC) is a new application in Windows Vista to manage user privileges. This Service is the reason you get a question every time you to install or manage programs in Windows Vista.
  Like Microsoft say: 'UAC can help prevent unauthorized changes to your computer. We recommend that you leave UAC turned on to help protect your computer.'
  If you feel you can manage without this invasive input you can turn UAC On or Off with the following steps:
  
  Start menu > Control Panel > User Accounts > Turn User Account Control on or off.
  
  Clear the 'Use User Account Control (UAC) to help protect your computer' check box to turn off UAC, and then click OK.